Team GBs Agile Approach

Why all agile teams should look for marginal gains

Sometimes I wonder what is more competitive; Professional sports or the international business world. Significant projects succeed and fail on the smallest margins just like the world of elite sports.

Undoubtedly, one of the success stories of Rio 2016 was Team GB. It strikes me that the corporate world could learn a lot from Team GBs approach over the last 20 years.

I know there has been a lot written over the past month or so about Team GBs astounding success in Rio. However, indulge me to recap a few pertinent points:

-       In Atlanta 1996, GB won just one Gold Medal

-       Team GB have increased their medal haul every Olympics since

-       Team GB won medals in Rio across a wider range of sports than any other nation, including medal toppers USA

-       Team GB is one of few nations that does not provide cash bonuses to medal winners. Italy for example award Gold medal winners $189,800

What I love about the Olympics, is that most athletes, even if they are at the top of their sport, are not in it for money. Even millionaires like Andy Murray and Justin Rose forewent lucrative events to prepare foe and participate in the Olympics.

That isn’t to say there’s not money in the elite sports funding. Quite the opposite, Team GB were one of the best funded teams. The difference between success and failure is how that money is used.

In elite sports, it seems almost everything has been tried before. As a result, performance differences between athletes at the highest level has become so small. That’s why the extent of Team GB successes is remarkable.

I’ve been interested in the theory of Marginal Gains since reading Sky’s The Limit - a book by Richard Moore charting the success of Team Sky. For those of you that aren’t aware, this is the theory several marginal performance increases are much easier to find than a single significant one. Yet, the net effect can be the same, or once the marginal gains mind-set is adopted, much much greater.

There are some great examples of how this has been put to use at Team GB. The boxing team for example conducted a sleep review of all its athletes, and by making small adjustments to the sleeping environments were able to add 24 minutes of sleep every night. Some deeper insight in to some of the other can be read here:

http://www.bbc.co.uk/sport/olympics/37150155

It seems insanely obvious that we can learn a lot from this approach in the business world. But how?

There is a subtle, but vast, difference between meddling around trying to improve and strategically identifying marginal gains that can be a strategic advantage. Here are my tips:

1.     You must have a crystal clear objective. That might be to provide a better service, increase profit, lower operating costs or improve staff morale. However, it needs to be clear and precise. Team GBs cyclists, were not just trying to improve, they were trying to win Olympic golds. In doing so, they somewhat sacrificed their performance at the World Track Cycling Championships in London, in order to peak at the Olympics.

2.     You must have a stable base line. Inconsistency and lack of standardisation is the enemy. GB cycling would simply not be able to measure performance improvements if they were all on different bikes, or trained at different times of the day. Therefore you must understand your status quo and can then think about identifying small improvements

3.     You must have a routine. That could be time bound, say a weekly schedule or campaign/project driven. You must have a period of time that enables you to reflect and asses what works and what doesn’t

4.     You must stick with it. You must keep doing the things that work. It all falls apart if you introduce one marginal gain but drop another. Ultimately, this discipline is what sets out the winners from the losers.

I’ve been considering this deeply, and it’s impossible for me not to notice the similarities between Agile methodologies and the approach above. Agile does not deliver marginal gains but, it certainly creates the perfect environment to adopt them and become a highly performing team. A rethink of your marketing and technology approach may be the key to your success.

 

Does agile really work?

The first time I studied agile methods I was inundated with warnings that whilst the methods worked, stakeholders buy in was close to impossible. ‘No one will commit to a project without a defined deliverable’ they said. Everyone warned me how hard it was to implement the change.

 

As it turned out, the initial implementation in my organization was easy. No one cared how we worked, or what we called it. A team of us began to change processes, implementing artefacts and ceremonies, nearly all of which are still alive and kicking today. We begun recruiting people that had experience in Agile and all of a sudden a movement was underway. There is so much passion and advocacy within the agile community it really is quite easy to change the culture of the operational teams with some small adjustments. Those most affected by it, I mean really affected on a daily basis, seem most open to it. A meeting at 9am every day, where you have to stand up, no thanks! It shouldn’t have been an easy sell but it was.

 

So, end of story, an easy win right? Not quite. Those business stakeholders that didn’t care as processes began to change, started to take an interest. They found that the previously easy to persuade developers or product managers weren’t so easily persuadable. The back doors to sneaking in a new feature for a client began to close as the teams realized they were accountable for actual deliverables. The result was that ‘the business’ had to take note, and play ball by our rules.

 

Our troubles really emerged once we’d embedded agile. Suddenly we had to deal with ‘I cant tell my client that I don’t know exactly when this will be finished!’. Very quickly there was a lot of pressure to disrupt the teams that had demonstrated the highest levels of productivity in months, probably years.

 

Herein lies the problem with agile. Convincing the troops is easy, changing the process often generates little resistance. However high pressure, client driven goals will test the resolve of development managers. Revenue is king and a trump card that often undermines the cultural change that is needed to make agile work. Agile takes time, a long time for people to let go and trust the results. Often many years.

 

Do you have the patience to see it through and the strength to tackle the strongest objectors?

 

 

Our New Website Launches!

Welcome to our new website! We're proud of the work that we have done here, especially as it's been built in-house and with a budget of zero (Squarespace license aside). We love it when things are easy, and we also like to share any DIY tips that we come across. So, as we launch the site we thought it would be great to share how we did it. 

Here are the tools that we used:

  • Squarespace. www.squarespace.com
    • Squarespace is a wonderfully simple and easy to use tool that incorporates professionally designed templates and a great integration with Getty Images ensuring that you have an extensive library of high quality photography to give your website the look and feel you want. It also includes registration of your domain name.
  • Unsplash. https://unsplash.com/
    • Unsplash is a source of free high quality images, that gives you an alternative to the integration with Getty. The built in integration with Getty is great but it isn't free, costing about $10 per image. Unsplash gives you a limited library of high quality images. We hope you like the ones that we've used.
  • You Tube. www.youtube.com
    • At Team 6ix we've got more knowledge than most on Content Management Systems but, we aren't often using them ourselves directly. Most importantly, you may be daunted using a tool such as Squarespace, WordPress or Drupal. Squarespace is one of the easiest but, you may still want some help. Youtube is full of tutorial videos. Our favourite was the father/son combo by WebsitesMadeSimple. If a 9 year old boy can do it, I am sure that you can

So now it is your turn. Go on, its not as hard as you think....